Terms of Service

1. General

The online store BrandCafe.fi is maintained by Nordic Lumo tmi (hereinafter "Seller"). These delivery terms apply to trade between Nordic Lumo tmi and the customer. We reserve the right to change prices and delivery terms.

2. Order and Contract

Because products are manufactured according to the customer's dimensions and wishes (custom products), the order is binding once the customer has approved the design draft and paid the fee according to the order confirmation.

3. Prices and Payment Methods

All prices include Value Added Tax (VAT 25.5%) unless otherwise stated. We accept invoices (for businesses) and online card payments (coming soon).

4. Delivery Time

The estimated manufacturing time for products is 1–2 weeks from the approval of the draft. Delivery time may vary depending on the season and production load. We will notify the customer immediately of any delays.

5. Delivery Methods and Pickup

Orders can be delivered in the following ways:

• Pickup (Sipoo): Free of charge. Must be agreed in advance.
• Posti / Matkahuolto: Shipping costs are added to the price based on the size of the sign.
• Courier Service: For large facade signs according to a separate quote.

6. Return Policy (Cancellation Terms)

The 14-day right of return under the Consumer Protection Act does not apply to products customized to the customer's wishes (custom neon signs and channel letters) once their manufacturing has begun.

If the product is defective or damaged in transit, please contact us immediately (within 48 hours of receipt).

7. Warranty

We grant a 24-month warranty for LED neon signs and transformers (indoor use). Warranty terms for outdoor signs are determined on a case-by-case basis (usually 12-24 months depending on the installation).

The warranty covers manufacturing and component defects. The warranty does not cover defects caused by incorrect installation or misuse.